Returns & Exchanges
Your satisfaction is important to us! Our money back guarantee promises you a full refund if you are not satisfied with your StoneStream shower head. You must request an exchange or return within 30 days of ordering the item.
Please CONTACT US to process your return.
The item/s must be returned to us in full. Please note that the cost of the original freight and return to the warehouse will not be reimbursed or refunded.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s for an exchange or refund is NOT covered or reimbursed by us.
(Note: We do understand some postage can be costly, we do not expect express returns. Standard postage is OK.)
Once the return package is sent, please email us a photo of the return postage receipt as proof of shipping. Please note, we are unable to be held liable for the loss of your item being returned. We recommend using a registered postal service to return goods and keeping a record of the tracking details.
WHERE DO I SEND MY RETURNED ITEM?
All items need to be received into our fulfilment centres in Israel. We will provide you with the full address when you contact us to request the refund.
Please do not return any items before contacting us, and confirming the return address with us.
HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?
We try and process returns as quickly as possible. Once your returned parcel has been received by our warehouse, we will contact you to process the exchange or refund. Please allow 1-2 business days from receipt of your returned parcel for the items to
be processed and checked by our team.
For Exchanges: We will send your new piece/s out and email you a tracking number.
For refunds: We will issues refunds back via your original payment method (credit/debit card or PayPal). Please note, that depending on your financial institution it may take up to 10 business days for the funds to clear back into your account. Please keep an eye out for email notifications from us, as we will keep you updated along the way.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
We hope this never happens, however, on the off chance you do receive damaged goods or have a manufacturing fault occur, please contact us straight away so we can help to resolve the problem as quickly as possible.