Returns & Exchanges
Your satisfaction is our goal.
If for any reason you're not satisfied with any of our products and services we highly recommend contacting our customer care team via our contact us form and they will be able to offer a resolution that works for you.
Please note that if an item arrived damaged, has missing parts, doesn't fit your shower or if you have received the wrong item, we'll send you a new item right away at no additional cost, without asking for a return of the faulty or wrong item.
If there's no solution you're pleased with, we'll be able to offer a full refund if you are able to return the items you purchased and meet the following criteria:
The return case must be created within 30 days of receiving your order.
The items were not used and are still in their original condition.
You are able to ship the item using a trackable shipping method.
In 99% of the cases, we are able to offer a much better alternative than initiating a return process. So please communicate with our awesome customer care team; they are good listeners, very open-minded and are there to help you improve your shower experience.
If you're experiencing any issues with any of our products, and it has been less than a year since you placed your order, please fill out our online warranty form for faster assistance by our team.
For any questions or to report any issues with your order please contact us via our webform.
Returns and Exchanges Commonly Asked Questions
ARE "CHANGE-OF-HEART" RETURNS FREE?
In the scenario, you're not pleased with any of the solutions our team has offered you and you wish to return the items you purchased, the shipping cost incurred for returning an item/s for a refund is NOT covered or reimbursed by us.
We do understand some postage can be costly, we do not expect express returns. The standard trackable postage option is perfectly fine. Once the return package is sent, please email us a photo of the return postage receipt as proof of shipping. Please note, we are unable to be held liable for a loss of your returned items delivery.
WHERE DO I SEND MY RETURNED ITEM?
Based on the items you wish to return and your location, when you create a return case our team will provide the relevant shipping address for your specific return.
Please do not return any items before contacting us and confirming your return case and the full shipping address.
HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?
We process returns as quickly as possible. Once we have validated your returned package tracking number it usually takes us 1 business day to process most refunds. PayPal users will normally see the refund in their account immediately and get notified via email. In case you have paid using a credit or debit card it may take 5-15 business days after the refund has been processed for the transaction to show in your statement. We are able to offer a refund only to the payment method used for placing your order.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
We hope this never happens, however, on the off chance you do receive damaged goods or have a manufacturing fault occur, please contact us straight away and we will send you a new item at no additional cost.