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Frequently asked questions (FAQ)

Does it work with electric showers?

IMPORTANT NOTE: Most of our shower heads can be used with electric showers (with recommended power of at least 7.5kw), however, some models that include the Stop button are incompatible with some electric showers. If you wish to use StoneStream with your electric shower please make sure to purchase a model that doesn't feature the Stop button. Click here to view electric shower suitable shower heads.
For any questions regarding electric shower compatibality please contact our team via our contact us form.



How often do you have to replace the stones?

The average amount of water that can be filtered is 30,000 liters (8,000 Gallons), which is about 8-10 months of the average shower water usage. You can get replacement stones here (select in drop-down menu) . We recommend soaking the shower head in white vinegar in case it gets clogged with limescale.



What's the difference between Single-Function and Multi-Function?

The Single-Function has only a single spray setting.
The Multi-Function has 3 Spray Settings; Massage, Jetting, and Rainfall all controlled with a knob placed on the top of the shower head.



Will it fit my shower hose?

The shower head connector is a standard international size and connects to the regular size hose.



What are the shipping times and return policy?

We offer FREE shipping worldwide, with tracking number. Returns are accepted within 30 days after you receive your order.
United Kingdom & Ireland Free Shipping: 7-12 Business Days Expedited Shipping: 2-5 Business Days US & Canada Free Shipping: 7-10 Business Days Expedited Shipping: 2-7 Business Days
Europe
Free Shipping: 7-15 Business Days
Expedited Shipping: 4-7 Business Days Worldwide
Free Shipping: 10-21 Business Days
Expedited Shipping: 4-7 Business Days



What is the difference between this shower head and other similar shower heads sold online?

StoneStream® is made of premium materials. It is built to last as we maintain the highest quality standard. Other shower heads might be low-quality and risky to use.



Can I buy StoneStream on Amazon?

No. StoneStream is available on our official store here. For more information, click here - https://www.stone-stream.com/stonestream-on-amazon



Need more ways to contact us? Feeling old school?


Our team is available at the following phone number (click-to-call):

 

 



And if you insist, we are accepting snail mail at:

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IMPORTANT NOTE

Due to COVID-19 restrictions, we are currently unable to offer phone support. Everything else is working as usual, including order processing and shipping.
Our express online customer care continues to work as usual and available to you 24/7.
We will normally reply within a few hours and up to 1 business day, so if you do not hear back from us in 3 days please check your SPAM folder, or try reaching out to us via another channel (for example: if you tried email and didn't hear back yet, try the webform above or message us on social media).
 

Now, more than ever, we're working hard, so you can enjoy your showers.