Frequently Asked Questions (FAQ)
Does it work with electric showers?
IMPORTANT NOTE: Most of our shower heads can be used with electric showers (with recommended power of at least 7.5kw), however, some models that include the Stop button are incompatible with some electric showers. If you wish to use StoneStream with your electric shower please make sure to purchase a model that doesn't feature the Stop button.
For any questions regarding electric shower compatibility please contact our team via our contact us form.
How often do you have to replace the stones or filters?
To keep your showerhead performing at its best, it is recommended to replace the filtering stones every 30,000 liters of water filtered, which is roughly 4-6 months for the average household. You can get your replacement stones here (select in drop-down menu).
What's the difference between Single-Function and Multi-Function?
The Single-Function has only a single spray setting.
The Multi-Function has 3 Spray Settings; Massage, Jetting, and Rainfall all controlled with a knob placed on the top of the shower head.
Will it fit my shower hose?
The shower head connector is a standard international size and connects to the regular size hose.
How long does the shipping take?
Free Shipping: 8-15 Business Days
Expedited Shipping: 4-7 Business Days
Free Shipping: 10-21 Business Days
Expedited Shipping: 8-12 Business Days
What is the difference between this shower head and other similar shower heads sold online?
Can I buy StoneStream showerheads on Amazon or eBay?
We have recently launched a new store on Amazon.co.uk to serve our UK customers, an international store on eBay, as well as a new store on Amazon.com to serve our US and international customers. Beware of other stores and sellers claiming they're selling you original StoneStream products becuase they're not available anywhere other than on our officials stores mentioned above.
To learn more about where you can find our products check out this page here.
Does StoneStream® come with any warranty?
Yes! We offer a full year warranty on all of our shower head models. We're so confident in our products that we offer a hassle-free warranty; if you'll find a flaw in any of our shower heads, not only that we'll send you a new one right on the spot, you won't have to return the faulty shower head back to us.
What if my shower head arrived faulty?
No worries, we got you covered. We offer a hassle-free exchange policy - in case your shower head arrived faulty in any way or you experience any issues with your shower head during the first year of use - you simply need to contact our team via our contact us form and let them know. We'll instantly send a new shower head your way, no questions asked, and no need to return the faulty shower head. This is why you won't see return shipping label in our packages. You simply don't need it. It's as simple as that.
Can I use your shower head in my RV/Camper/Trailer?
For further questions regarding shower compatibality please contact our team via our contact us form.
How do I clean my StoneStream shower head?
If you live in an area with a high concentration of limescale in the water or if it has been a while since you cleaned up your shower head and you notice clogging in some of the shower head’s holes it is recommended to perform the next process to make sure your shower head is performing at its best:
Mix white vinegar and water in a bowl or pour it into a plastic bag.
Detach your StoneStream shower head from your shower hose/wall adapter.
Soak your StoneStream shower head in the vinegar solution or put the plastic bag around the showerhead so the holes are immersed in the vinegar water.
Preferably, soak your shower head in the vinegar water overnight, but if you don't have that luxury we recommend you soak it for at least 1 hour.
Take your shower head out of the vinegar solution or remove the bag around it and wipe away any limescale deposits.
Reconnect your StoneStream shower head back to its hose or wall adapter.
Run hot water through the shower head for a minute or two to clean up any vinegar or limescale residue.
Enjoy your good as new shower head :)
What happened to your previous shower head models?
Over the course of our company's lifetime, we introduced several models of water-saving filtering showerheads to the market. Unfortunately, we also encountered many copycats that claimed to be us and sold cheap replicas instead. It made some people believe they are buying a StoneStream shower head but instead got a cheap knockoff that lasted 2-3 months at best. After receiving so many complaints from people who purchased these knockoffs elsewhere and thought they're buying our showerheads we decided to discontinue the promotion of our previous models. However, you can always have a look at how they looked like on their old promotion pages - the original StoneStream shower head, the 360° and the BioPure.
How to replace the filtering stones / polypropylene filters?
It is recommended to replace your filters every 6-8 months but if you spot dirt or limescale build up in your filters it’s time to replace them. Don’t worry though, it’s rather an easy task that takes only a minute or so. If you haven’t purchased replacement filtering stones or Polypropylene filters go to http://replacement.stone.stream and order your replacement filters.
Also check out our video guide for filter and stones replacement - https://youtu.be/Yy1EXnbhUYw
How do I order?
Can the StoneStream products remove limescale from my shower water?
Yes, they can!